Welcome to our main Software Support web page. Listed below is a list of solutions for the most common technical issues associated with 3-D Tooth Atlas version 5.0, Mac Edition. If the solutions below do not provide you with the help that you need, please contact us directly using the following information:       email:      support@eHuman.com       phone:      650.233.0200 Main Office & Support We thank you for your patience and understanding while we process your requests. Solutions to Common Technical Issues Issue: When I run my software, will my disc have to be in my computer, or will my computer have to be online? Solution: No. Once the atlas is installed, the disc is no longer needed. The only time the computer must be online is during the registration process. Issue: When I click on the tooth icon, it just jumps up and down on the Dock and the Atlas program doesn't load. Solution: Take the following actions to solve this problem: Restart the computer. If you just install the Atlas and try to run, please eject the Atlas DVD from DVD-Rom, please eject the Atlas DVD from DVD-Rom. Verify that there is a folder named "3D Tooth Atlas" in the Applications Folder. If it doesn't exist, please reinstall the Atlas Try running Software Update from the top-left apple-icon menu to make sure Java VM is up-to-date. If it still doesn't load the Atlas, please contact our support. Issue: During installation of the software, I don't see the Agree or do not Agree button in the License Agreement Panel. Solution: Click the continue button and the Agree or do not Agree will appear. Issue: Using the slider bar is a bit odd. I have to click and drag on it before it is able to move. it then remains active after the cursor is moved off of the scroll bar. Solution: Click on the slider bar to set the mouse focus Click and Drag Click on the slider bar again to stop using the bar Issue: In Safari, A coffee cup icon with two curved arrows comes up when I can't see a certain type of image (kind of like a refresh icon with a coffee cup in the middle). Solution: The coffee cup signifies a problem or lack of Java. Please try the following options: Wait a moment for the program to load. If it does not load on its own, try running Software Update from the top-left apple-icon menu to make sure Java VM is up-to-date. Safari menu (top left) > Preferences > Security > Enable Java. If you try all options above and it still just load the coffee cup with 2 curved arrors, I think it's a Java applet that failed to start for some reason. And if your Java is indeed broke, you can download it from Apple. Click here to download from Apple Issue: I entered the first licence number provided and it gave an activation code. I copied the activation code and pasted it into the box and it pasted a different number. I typed the activation code in and that worked; Solution: Always type the activation code into the box instead of copying and pasting.